Job - Clinical Quality Improvement Specialist

UCLA HEALTH - Westwood, California

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Clinical Quality Improvement Specialist

UCLA HEALTH - Westwood - CA Careers Responsibilities

The Clinical Quality Improvement Specialist (CQIS) is responsible for leading and facilitating quality improvement and safety initiatives as content expert, performance improvement facilitator, educator, and consultant. In collaboration with physician and nursing leadership, residents, clinical staff, and administrative/ operational staff, the CQIS is a key leadership member of the clinical team who oversees the quality of care in order to achieve the best outcomes and patient experience.  The CQIS incumbent will be responsible for data and event monitoring, peer review coordination, facilitation of QI efforts utilizing improvement methodologies such as Lean, and providing appropriate education to the provider teams that the incumbent is assigned too. This position will usually be focused vertically at the department and service line level, but can also be assigned to lead system-wide quality initiatives that impact multiple hospitals, service lines and other clinical areas. The CQIS role is critical in order for UCLA to achieve becoming a transformative, highly-reliable organization with an uncompromising focus on patient safety and outcomes.


Minimum Requirements: BSN, CA RN License, At least 3 years of direct patient care/clinical experience; 2 years Quality/Patient Safety Experience preferred

Leading Abilities:
Behaviors, actions, and language reflect conscious commitment to supporting unit, department, and hospital vision
Projects a calm, reassuring and confident manner and promotes a cohesive team environment
Evidence of emerging leadership skills that include goal setting, facilitation of change process and quality improvement to drive improved patient outcomes
Standards and Accountability Abilities:
Consistently achieves high standards in clinical duties and holds self to same standards as others are held to
Makes decisions in the best interest of the patient
Communication Abilities:
Effective active listening and communication to peers, both positive and constructive feedback
Able to admit fault and acknowledge others’ position without becoming defensive
Excellent interpersonal and organizational skills to present, communicate, and interact effectively with medical staff and management at all levels of the organization

Planning and Decision Making Abilities:
Consistently applies critical thinking in making fair and sound judgements and decisions
Consistently identifies opportunities to improve unit performance and takes action to implement ideas
Evidence of in-service education for compliance, performing follow-up audits and assistance with corrective action plans to providers and staff
Relationship Building Abilities
Able to recognize (or bring attention to) peers’ accomplishments
Demonstrates evidence of positive relationships with physicians, nurses, departments, staff and management, patients and families

Developing People Abilities
Maintains positive attitude towards unit and work, helping to build unit’s positive reputation
Consistently models right behaviors
Skills in coaching and assisting staff in developing a plan of care including setting goals, monitoring and documenting progress

Proficient in basic computer skills using an ERH, Word, Excel, Access and PowerPoint

Evidence in utilizing data to create process improvement opportunities

Recognized as a clinician that shows passion about quality and safety and the ability to effective role modeling this for others with a team

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